Purchasing a Security System...

The first step in purchasing an alarm system is finding a qualified, professional security company. In order to make an informed decision:

Look for a security company that is a member of the East Bay Alarm Association. EBAA members must adhere to a strict Code of Ethics and Installation Standards;

Employ a security company with an established business in your local area. Ask a friend or business associate for the name of their alarm company;

Verify the license of the Alarm Company and Alarm Sales Representative you are considering doing business with the BSIS. Click here for more information.

Check the security company name with the Better Business Bureau to see if there is an adverse file or record.

• Obtain at least two or three security reviews and written proposals.
• Do not automatically accept the lowest. Ask the salesperson why their bid is so low or so high.
• Make sure you have a thorough understanding of the system being proposed on each bid before making a decision.
• Make sure you know how many years of service you are commiting to.
• Find out how long the renewal term is for the Monitoring Agreement at the end of the initial term.
• Be sure you understand any fees and penalties for early cancellation of your Monitoring and/or Service Agreement.

If you change your mind after you have signed a contract in your home, you have threebusiness days to cancel the contract. Remember, the three-day cancellation applies only to a contract signed in your home, not at a business. Deliver your cancellation paperwork in person within three days or send it by certified mail, with a return receipt requested.

Ask your Security Company about the different methods available for your alarm system to communicate to the Central Station, e.g., phone line, VoIP, Internet, Radio and/or Cellular.

DCA Consumer Information Center
(800) 952-5210; TDD (916) 928-1227

Bureau of Security and Investigative Services
2420 Del Paso Road, Suite 270
Sacramento, CA 95834
(916) 322-4000
www.bsis.ca.gov